Frequently asked questions (FAQs)

Q. In what countries do you deliver flowers?
A. You can place a flower or gift order to Ukraine, Moldova, Russia, Belarus, Kazakhstan, Kyrgyzstan online

Q. Can my flower order will be delivered at the same day when I place the order?
A. Yes, it's possible. Please select this option. If you want to deliver flowers and gifts within 12 hours and less, please please an order before 1:00 pm GMT+2 time (Ukraine time)
 Also please take into account a difference in time zone between an actual time zone and your current location.

Q. What if the recipient is not at home when the flowers are delivered?
A. We always ask our customers to provide us a correct phone number of the recipient. It is required to arrange delivery with the recipient and to deliver an flower order at preferable time for the recipient.
If it's impossible to contact the recipient by a phone (there is no answer), we will call the recipient later agan and for some cases our delivery person will arrived to the recipient to the provided address.
If the recipient's address is not full or does not include phone numbers, we will  ask the other instructions at our customer.
We will apply all efforts to find the recipient and to deliver a flower or gift order!
Please read also delivery information.

Q. How do I know if my order was received?
A. You will receive an automatic email when you place an order and an automatic reply when your order will be delivered.